Refund policy

Returns & exchanges (change-of-mind)

Because we ship cross-border, we’re currently unable to accept returns or exchanges for change-of-mind (e.g., wrong size/color, not a fit).

If something simply isn’t right for you, email us within 7 days of delivery and we’ll send a one-time 30% off code for your next purchase as a goodwill gesture.

Details: single-use, valid 30 days, not transferable or stackable.

Defective / wrong item

If your order arrives damaged, defective, or incorrect, contact us within 7 days at support@budgetholidayshop.com with your order number and clear photos/video (outer package + product). We’ll replace the affected item or refund it promptly.

Hygiene & personal items

For safety reasons, intimate/personal-care products are non-returnable once opened. Unopened units follow the rules above.

Refused/undeliverable parcels

Parcels refused or undeliverable due to incorrect address, unpaid duties, or missed delivery are not eligible for shipping refunds. Reshipment, if requested, is billed at cost.

Notes for EU/UK customers

Some regions grant statutory withdrawal rights. Where applicable by law, exceptions for sealed hygiene goods still apply.